A Credit Professional’s role is multifaceted, and here are some key things he or she don’t do.
– A Credit professional must adhere to debt collection best practices which prohibits harassment, threats, and abusive language when communicating with debtors.
– A Credit professional should accurately represent himself or herself, their company, and the purpose of their call or communication.
– A Credit professional is prohibited from disclosing debt information to third parties, including family members, friends, or employers, without the debtor’s consent.
– A Credit professional should respect debtors’ schedules and avoid calling at inconvenient times, such as before 8 am or after 9 pm, unless the debtor has given permission.
– A Credit professional cannot threaten debtors with actions they don’t intend to take, such as filing a lawsuit or reporting them to law enforcement.
– A Credit professional should be transparent about fees and charges associated with debt collection and cannot charge unauthorized fees.
– A Credit professional must investigate and respond to disputes regarding debt validity or amounts owed.
By avoiding these practices, a credit professionals can maintain a professional and respectful relationship with debtors while adhering to ethical requirements.
Please be guided.
From: National Institute of Credit Administration (NICA), chartered.
NO. 12
